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Google My Business
Support Service

Nerual Google My Businesss Profile Setup.png

Get the Google My Business Support You Need from the GMB Experts. Only $25 per Incident.

Have a pressing issue or problem with your GMB listing and need help getting it resolved?

Well, then you’ve come to the right place. 

Our Google My Business Support Service is designed to help you when you have a problem that you can’t figure out or get an answer from Google. Our team works with Google My Business representatives every day and can help you successfully navigate the system to get the resolution you need.

We resolve issues with Google Business Profiles daily – let us help you out too!

Google My Business Support Service Overview

Nerual Google My Businesss Profile Setup.png

Our Google My Business Support Service allows you to work with our GMB expert that has experience working with Google to solve your profile issues. They will act as your liaison and handle all communications until a final resolution is made, saving you a ton of time.

With Google My Business Support, your profile will initially be optimized for your targeted search phrases and local market. This profile optimization process includes the following:

The Google My Business Support Service has been used in the past to resolve issues such as:

  • Account or Listing Recovery

  • Account Suspension

  • Duplicate Listings

  • One-Time Profile Updates

  • Malicious Profile Edits

  • Verification Delays

 

If you have any of these issues right now and you want to quickly solve them, we can help.

How Our Google My Business Support Service Works

1

You Tell Us About Your Problem

After purchasing our support service, you’ll get connected with your own GMB account manager.

 

Your account manager will be in contact with you to learn more about your current issue, collect information, and discuss the next steps. In certain cases, like if you want us to edit your listing directly, we will require managerial access to your profile.

Any access to listings that may be required will be discussed at this step.

2

We Investigate and Collect Information

With your side of the story in hand, our next step is to do some research and collect information about the issue in order to properly create a ticket with Google.

 

It is important that problems are approached the right way in order to avoid delays in resolution and miscommunications that can happen all too often with Google My Business support.

 

If your issue doesn’t require intervention from Google, we will work to create an action plan to resolve it during this step.

3

We Create a Ticket on Your Behalf

Armed with all the details, we will craft and enter a ticket with Google that properly describes what happened and why you should not have been affected.

 

While we do not have any special insiders at Google, our experience creating these tickets created a very high positive resolution rate

4

We Work on Your Behalf to Get Positive Resolution

We’d love to tell you that all we do is submit one ticket and get the problem solved immediately, but they don’t all go that way.

 

Sometimes, additional information might be required. In other cases, there is a grey area that’s open to interpretation, and Nerual needs to take the time to properly plead your case.

 

In any case, we do the dirty work to make sure you get accurate information and a headache-free experience, so you have the highest chance of a positive outcome.

 

If your resolution doesn’t require Google intervention, we will likely just solve your issue or advise you on why a positive resolution may not be possible.

Google My Business Support Service FAQs

Can’t I just fill out a ticket with Google myself?

Yes, you 100% can do this yourself. Similar to our other services, you can always do them yourself. For some, the DIY mindset works well. We also know that many people prefer to spend their time and energy on other areas of their business, rather than battling Google My Business all day long like we do. 

Do you offer any guarantees or refunds?

No. We are not Google, and ultimately we cannot guarantee that your issue will be positively resolved. We are being paid to do everything we can on your behalf and pull out all the stops to get a decision in your favor. 

How much does it cost if I have more than one listing?

Same Price. We do not have any special insider at Google or mythical partner access. We credit our success to years of experience with Google, GMB profiles, and the common problems that many users face when trying to manage and optimize their listings. 

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